Refund policy

• All issues, damaged or defective, with items received must be logged within 12 hours of receiving your parcel via email at info@maisonmari.co.za or WhatsApp +27 82 339 9520. Please take a photo of the unopened defective product and log it with your issue.
• If you received incorrect items, or received a parcel with items missing, we will collect the incorrect items via courier and send a replacement parcel at no cost to you or issue credit to value of the missing/incorrect items - whichever you choose. Please log the receipt of incorrect or missing items within 12 hours of receipt via email at info@maisonmari.co.za or WhatsApp +27 82 339 9520. 
• No refunds for edible items will be processed;
• Only under certain circumstances we will consider issuing credit for your order should you wish to return the goods - please contact us at info@maisonmari.co.za and we can chat, unfortunately we do not offer refunds;
• All costs pertaining to the return of goods will be for your account and additional invoicing will be sent prior to the return of the items;
• A handling fee of R100 will be charged for the return of the goods - this is to replace damaged packaging, repacking on our side and getting the stock into a sellable state.